Terms and Conditions for Consumers

  1.           This document contains very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. Please read it carefully. 

These terms require the use of arbitration to resolve disputes, rather than jury trials or class actions. By placing an order for products or services from this website, you accept and are bound by these terms and conditions. You may not order or obtain products or services from this website if you (a) do not agree to these terms, (b) are not the older of (i) at least 18 years of age or (ii) legal age to form a binding contract with TailHand co., or (c) are prohibited from accessing or using this website or any of this website’s contents, goods or services by applicable law.


  • These terms and conditions (these “Terms”) apply to the purchase and sale of the TailHand mobile workstation (the “Core Product”) and any accessories (“Accessories”) through www.tailhand.com (the “Site”). These Terms do not apply to any purchase or attempted purchase of a product offered for sale by any entity other than TailHand Co. or for any product that may be subject to the terms and conditions of a promotion, perk, or other like promise to supply a product through a crowd-funding campaign. These Terms are subject to change by TailHand Co. (referred to as “us”, “we”, or “our” as the context may require) without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms before purchasing any product or services that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.

These Terms are an integral part of the Website Terms of Use that apply generally to the use of our Site. You should also carefully review our Privacy Policy before placing an order for products or services through this Site (see Section 7).

  1.             Pre-Orders

(a)   The Terms apply to all orders for any products now or hereafter made available on the Site. Future contemplated products may be referenced on the Site, but TailHand Co. makes no representation that such products will be produced or that they will be delivered to you at no additional charge.

(b)  When placing an order, you must provide us with certain personal information to allow us to fulfill your order, including items such as your name, shipping address, payment method, and billing address. It is your sole responsibility to update to inform us if that information changes. You agree that TailHand Co. will have no liability for claims arising out of outdated or incorrect information. You may request access to, correct, or delete any personal information that you have provided to us by any method provided in our Privacy Policy.

  1.             Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between TailHand Co. and you will not take place unless and until you have received your order confirmation email. You have the option to cancel your order at any time before we have sent your order confirmation email by emailing our Customer Service Department at hello@tailhand.com.
  1.             Prices and Payment Terms

(a)   All prices posted on this Site are stated in US dollars, and are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include import customs or duties, taxes, customs duties, handling fees, other government charges, or foreign exchange conversion charges or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.

(b)  Terms of payment are within our sole discretion and payment must be received by us before we will accept an order. We accept Mastercard and Visa for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

  1.             Shipments; Delivery; Title and Risk of Loss

(a)   We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.

(b)  Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

(c)   TailHand shall not be liable for any claims arising out of shipping delays due to local customs processing, attempting to ship express to a post office box, or events of Force Majeure as provided in Section 9.

  1.             Returns and Refunds. Except for any products designated on the Site as non-returnable, we will accept a return of the Core Product and any Accessories purchased therewith for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 90 days of delivery and provided such products are returned in their original condition and original packaging with all accessories. To return products, you must email us at hello@tailhand.com to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. Within 14 days after receiving the RMA number, you must ship the product to the address you received with the RMA number. You must include the RMA number and your name on the return shipping label and inside the parcel. We will not provide a refund for returns (1) not accompanied by an RMA number, (2) which are shipped to an incorrect address, or (3) which consist solely of Accessories not accompanied by a Core Product.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. All returns are subject to a 10% restocking fee.

Refunds are processed within approximately ten business days of our receipt of your merchandise. For customers outside the United States of America, we recommend you mark the package “PRODUCT RETURN” to avoid any delays due to customs. Your refund will be credited back to the same payment method used to make the original purchase on the Site. We offer no refunds on any products designated on this site as non-returnable.

  1.             Limited warranty

This limited warranty gives you specific legal rights and you may also have other rights, which vary from state to state. 

  • This limited warranty can also be found at www.tailhand.com/warranty and in the documentation we provide with the products.

We warrant that during the warranty period, the products purchased from the site will be free from defects in materials and workmanship. We limit the duration and remedies of all implied warranties, including without limitation the warranties of merchantability and fitness for a particular purpose, to the duration of this limited warranty.Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Our responsibility for defective products is limited to repair, replacement or refund as set forth in this warranty statement. Neither any performance or other conduct, nor any oral or written information, statement or advice provided by us or any of our suppliers, agents or employees will create a warranty, or in any way increase the scope or duration of this limited warranty.

(a)   Who May Use This Warranty?

This limited warranty extends only to the original purchaser of products and services from the Site. It does not extend to any subsequent or other owner or transferee of the product or any transferee or other beneficiary of the service.

(b)  What Does This Warranty Cover?

This limited warranty covers during the Warranty Period (as defined below) defects in materials and workmanship in products purchased from the Site.

(c)   What Does This Warranty Not Cover?

This limited warranty does not cover any damages due to:

  1.             transportation;
  2.             storage;
  3.             improper use;
  4.             failure to follow the product instructions or to perform any preventive maintenance;
  5.             modifications;
  6.             combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by TailHand Co.;
  7.             unauthorized repair;
  8.             normal wear and tear; or
  9.             external causes such as theft, accidents, abuse, or other actions or events beyond our reasonable control.

(d)  What is the Period of Coverage?

This limited warranty starts on the date of your purchase and lasts for six months (the “Warranty Period”). The Warranty Period is not extended if we repair or replace a warranted product or re-perform a warranted service. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

(e)   What Are Your Remedies Under This Warranty?

After receiving the product, TailHand Co. will have 20 business days to evaluate the defects. With respect to any defective products during the Warranty Period, we will, in our sole discretion, either: (i) repair or replace such products (or the defective part) free of charge or (ii) refund the purchase price of such products. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective products.

(f)    How Do You Obtain Warranty Service?

To obtain warranty service, you must email our Customer Service Department at hello@tailhand.com during the Warranty Period to obtain an RMA number and comply with the procedures for returning the product in Section 6. No warranty service will be provided without an RMA number.

(g)   Limitation of Liability

The remedies described above are your sole and exclusive remedies and our entire obligation and liability for any breach of this limited warranty. our liability will under no circumstances exceed the actual amount paid by you for the defective product or service that you have purchased through the site, nor will we under any circumstances be liable for any loss of production, work, data, use, business, goodwill, reputation, revenue or profit, any diminution in value, costs of replacement goods or services, or any consequential, incidental, special or punitive damages or losses, whether direct or indirect.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

(h)  What can you do in case of a dispute with us?

The informal dispute resolution procedure detailed in 11 is available to you if you believe that we have not performed our obligations under this limited warranty or these Terms.

  1.             Privacy. We respect your privacy and are committed to protecting it. Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site.
  1.             Force Majeure. No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations of the BUYER to make payments to SELLER, when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) reasonable control, including, without limitation, the following force majeure events (“Force Majeure Event(s)”): (a) acts of God; (b) flood, fire, earthquake, epidemics, or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades in effect on or after the date of this Agreement; (f) national or regional emergency; (g) strikes, labor stoppages or slowdowns, or other industrial disturbances; (h) shortage of adequate power or transportation facilities; and (i) other similar events beyond the reasonable control of the Impacted Party.

The Impacted Party shall give notice within 30 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party’s failure or delay remains uncured for a period of 30 consecutive days following written notice given by it under this Section 8, the other party may thereafter terminate this Agreement upon 15 days’ written notice.

  1.           Governing Law and Jurisdiction. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of Colorado without giving effect to any choice or conflict of law provision or rule (whether of the State of Colorado or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Colorado.
  1.           Dispute Resolution and Binding Arbitration

(a)   You and tailhand co. are agreeing to give up any rights to litigate claims in a court or before a jury, or to participate in a class action or representative action with respect to a claim. other rights that you would have if you went to court may also be unavailable or may be limited in arbitration. Any claim, dispute or controversy (whether in contract, tort or otherwise, whether pre-existing, present or future, and including statutory, consumer protection, common law, intentional tort, injunctive and equitable claims) between you and us arising from or relating in any way to your purchase of products or services through the site, will be resolved exclusively and finally by binding arbitration.

(b)  The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this Section 10. (The AAA Rules are available at adr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

If you prevail on any claim that affords the prevailing party attorneys’ fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.

(c)   You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention to do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.

(d)  You agree to an arbitration on an individual basis. In any dispute, neither you nor tailhand co. will be entitled to join or consolidate claims by or against other customers in court or in arbitration or otherwise participate in any claim as a class representative, class member or in a private attorney general capacity. The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.

If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.

  1.           Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 11 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
  1.           No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of TailHand Co..
  1.           No Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person other than you.
  1.           Notices

(a)   To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

(b)  To Us. To give us notice under these Terms, you must contact us as follows: (i) by personal delivery, overnight courier or registered or certified mail to TailHand Co., [1604 Morrison Ave, Rothschild, WI 54474]. We may update the facsimile number or address for notices to us by posting a notice on the Site. Notices provided by personal delivery will be effective immediately. Notices provided by facsimile transmission or overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.

  1.           Severability. If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
  1.           Entire Agreement. Our order confirmation, these Terms, our Website Terms of Use and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.